Ceiling stain or active drip
Likely cause: Usually one slipped tile, a failed flashing or a blocked valley above, water tracks along timbers before it shows.
Typical fix: Trace the entry point, replace or re-bed, then check the surrounding area.
Emergency page
Emergency roof leaks & repairs in Berkshire & Surrey
This page is here to help you work out how urgent your roof actually is, what to do in the next ten minutes, and what happens when you call.
- Response
- Same day where available
- Covering
- Berkshire & Surrey
- Based in
- Datchet
01
HOW URGENT IS IT?
Roofers get called out to plenty of things that could have waited a week and miss the ones that could not. Find your situation below.
Call now
- Water actively dripping through a ceiling
- Water near lights, sockets or the consumer unit
- Tiles or slates blown off, roof left open
- Loose masonry or leadwork over a path or road
Same or next day
- Damp patch spreading after rain
- Slipped tiles, roof still mostly covered
- Flat roof ponding or a small split
- Gutter overflowing down the wall
Book normally
- Moss build-up or blocked gutters
- One cracked tile, no water inside
- Cosmetic ridge or pointing wear
- Planned repair or replacement quote
Water coming in right now? Do this first.
- 01
Catch the water
Bucket under the drip, furniture and electricals moved clear.
- 02
If the ceiling is bulging
Stay clear of the affected area. A waterlogged ceiling may collapse. Do not attempt to puncture it. Call for professional help.
- 03
Stay away from electrics
Water near lights or sockets: isolate the circuit if you can do it safely, otherwise leave it and tell us on the call.
- 04
Photograph everything
Inside and from ground level outside. Useful for the repair and for any insurance claim.
- 05
Do not go on the roof
Wet tiles and slates are lethal. Nothing up there is worth the risk — that part is our job.
03
What happens after you call
No call centre and no lead-selling. You speak to the roofer who turns up.
You call or send photos
Straight awayPostcode, what you can see, when it started. Two minutes on the phone.
Honest triage
Same callYou are told whether it needs today, this week, or is not an emergency at all, including if someone else can get there sooner.
Attend and make safe
Same day where availableTemporary weatherproofing, sheeting or securing tiles to stop water getting in.
Photos and a written plan
On the dayPictures of the actual fault, the cause explained, a fixed price for the permanent repair.
Permanent repair
Once dryBooked for the next suitable dry day. No work starts before you approve the price.
04
What is usually causing it
Nine out of ten emergency call-outs are one of these four. None of them need a new roof.
Slipped or missing tiles
Likely cause: Wind lift or corroded nails. The felt underneath buys you days, not weeks.
Typical fix: Re-fix or replace tiles, check battens and re-secure the ridge.
Chimney and flashing leaks
Likely cause: The most common leak we attend. Failed lead or open pointing, not the chimney itself.
Typical fix: New lead flashing, re-pointing and re-sealing to abutments.
Flat roof splits and ponding
Likely cause: Felt or membrane failure, often at a joint or upstand after a cold snap.
Typical fix: Temporary patch to keep you dry, then a resurfaced deck.
05
What it costs
Here is how emergency pricing actually works.
Call-out & make-safe
Attend, stop the water getting in, photograph the fault. Priced on access and how much temporary cover is needed.
Permanent repair
Fixed price agreed before work starts, tiles, lead flashing, valley or flat roof, whichever it turns out to be.
What moves the price
Roof height and access, whether a tower or cherry picker is needed, materials to match, and the weather window.
Nothing is carried out until you have heard the recommendation and the price.
Storm damage and insurance claims
Most UK home insurance covers sudden storm damage but not gradual wear. Insurers ask for evidence, so every emergency visit is documented as standard.
- Dated photos of the damage before make-safe
- Photos of the temporary cover and the permanent repair
- Written description of the cause of the failure
- Itemised invoice suitable for a claim
07
Where we attend emergencies
Based in Datchet, working across Berkshire and Surrey. Closer usually means sooner.
Berkshire
- Windsor
- Slough
- Datchet
- Maidenhead
- Reading
- Bracknell
- Ascot
- Wokingham
Surrey
- Staines
- Egham
- Camberley
- Woking
- Guildford
- Weybridge
- Epsom
- Leatherhead
08
Questions people ask before they call
If you are reading this with a bucket on the floor: call. Describe what you can see and you will get an honest answer about how quickly it needs attention, even if that answer is that it can wait until the weekend, or that someone nearer can get to you sooner.
— Bartosz, B.M. Roofing Solutions